Returns & Exchanges

At Muscat Livestock, we are committed to providing the highest quality fresh meats and poultry; due to the perishable nature of our products, we offer immediate replacements or refunds for any items that do not meet our freshness standards upon delivery.

Return Process

• 1.
  Inspect Upon Delivery

  Please thoroughly check your order at the time of delivery to ensure all meat products meet your expectations for freshness and quality.

• 2.
  Report Issues Immediately

  If you notice any quality concerns or discrepancies, notify our delivery agent immediately or contact our customer service team within 2 hours of receipt.

• 3.
  Provide Proof of Quality

  To process a claim for perishable items, please provide a clear photograph of the product and the original packaging showing the batch label.

• 4.
  Resolution and Refund

  Once validated, we will arrange for a fresh replacement to be delivered at no extra cost or issue a full refund to your original payment method within 3-5 business days.